From the Wall Street Journal:
The Philippines and other smaller countries are gaining on what used to be the sole superpower in the global call-center business, India.
The Philippines’ share of the industry — the business of helping people rectify computer problems, pitching magazine subscriptions and other time-consuming tasks — has risen from virtually zero a decade ago to 15% today, the No. 2 spot, according to Dallas-based Everest Research Institute.
Meanwhile, India’s share of the global business-processing market, while growing in value, has fallen to 40% from about 80% in 2004 as the industry spreads to other parts of the world.
This shift isn’t because of a sudden aversion to India. India-based call centers still lead the industry. more:
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